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TRM Labs is an AI-powered intelligence platform helping public and private sector agencies investigate and disrupt crime. The company is Series C-funded ($220M) and headquartered in San Francisco with distributed hubs in Los Angeles, New York, Washington D.C., London, and Singapore.
As Revenue and Billing Operations Manager, you will own the billing function and be a key contributor to revenue accounting. You'll build scalable processes, replace manual work with automation, and ensure records and controls are audit-ready as the company scales. This is an opportunity to shape the function from a lean base—deciding what to automate, building the right controls, and creating processes that scale with TRM's growth.
Key responsibilities:
- Automate manual billing work, reconciliations, invoice generation, exception flagging, and data validation using AI-assisted workflows, with you owning review and controls for accuracy and audit readiness
- Strengthen revenue accounting to ensure records are accurate and consistently audit-ready, using AI to accelerate reconciliations and documentation while verifying what touches the books
- Evaluate and implement billing solutions that fit TRM's operations, using AI to compare options, assess tradeoffs, and model impact
- Build a prioritized automation roadmap: decide what to automate first and next, and measure the time it gives back to the team
- Build scalable, resilient billing processes that keep pace with growth and reduce key-person dependency
- Partner with Sales, Legal, and Accounting to evaluate how contracts and policies are structured and their downstream billing impact
The finance team is lean and fast-moving; this role adds senior capacity and redundancy to revenue and billing. You will have real ownership and the mandate to modernize the function, not just maintain it. The team is distributed with strong async communication and US working-hours overlap. Close collaboration with Sales/Deal Desk, Accounting, and Legal is expected.
First 90 days: automate at least one high-volume manual billing process end-to-end with documented controls. First 30 days: map the full revenue and billing process and identify top automation opportunities. First two quarters: deliver an audit-ready improvement to revenue accounting ahead of the first-year audit.
TRM operates at high velocity with high ownership expectations. The environment requires clarity, follow-through, and impact. Priorities and targets change quickly as the company experiments and iterates. Work often requires operating with a high degree of ambiguity. The pace rewards urgency, adaptability, and outcomes. This is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined.
AI fluency is a baseline expectation at TRM. You will be evaluated on applied AI fluency during the interview process. AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to accelerate repeatable workflows, structure and solve problems, improve output quality, and increase speed and leverage.
REQUIREMENTS:
- Demonstrated AI fluency: ability to identify which finance processes to automate, build the workflows, and articulate where AI output must be verified before it is trusted
- Senior experience across revenue accounting and billing operations
- Hands-on experience leading the evaluation and implementation of billing solutions and automating billing or finance processes
- Experience leading external audits and building and maintaining audit-ready processes and controls
- Strategic judgment on automation sequencing and designing effective, scalable controls
- Hands-on, builder mindset: comfortable operating in the details, solving problems directly, and doing the work yourself as part of a lean team
- Clear cross-functional communication with Sales, Legal, and Accounting
