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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for more than one billion shoppers. The company operates 20 offices across six continents and serves major clients including eBay, Spotify, Klarna, Uber, and Sony.
The Analyst, Customer Due Diligence role is responsible for conducting AML (Anti-Money Laundering) periodic reviews and event-driven reviews of merchants and sub-merchants to ensure customer information, ownership structures, business activity, transaction profiles, and supporting documentation remain accurate, current, and compliant with internal standards and regulatory requirements.
Key responsibilities include:
- Conduct end-to-end AML periodic and event-driven reviews of merchants and sub-merchants in line with internal procedures and policy requirements
- Review merchant information including ownership structure, business activity, line of business, processing activity, and regional exposure
- Assess whether merchant risk ratings and due diligence levels remain appropriate based on current information
- Complete required review actions in Salesforce and Fircosoft Compliance Link
- Manage periodic review cases from assignment through closure with accurate documentation
- Raise and manage Requests for Information (RFIs) with merchants, account managers, and internal stakeholders
- Perform enhanced due diligence reviews for higher-risk merchants
- Escalate cases appropriately where review findings or policy triggers require secondary review
- Maintain clear, audit-ready case commentary and review notes
- Escalate unusual or suspicious activity in line with internal reporting obligations
- Support quality and continuous improvement initiatives by identifying process gaps and suggesting solutions
- Contribute to consistent decision-making and knowledge sharing across the team
The role operates within a hybrid model with three days per week in the Mexico City office. You'll work as part of a collaborative team focused on high-quality review outcomes, clear communication, ownership, and continuous improvement.
REQUIREMENTS:
- 1-2 years of relevant experience in AML, compliance, or customer due diligence
- Strong understanding of AML, KYC (Know Your Customer), KYB (Know Your Business), CDD (Customer Due Diligence), and EDD (Enhanced Due Diligence) principles
- Ability to review and interpret corporate documents and ownership structures
- Strong analytical and investigative skills with ability to identify inconsistencies and red flags
- Ability to make structured, evidence-based decisions in line with policy
- Strong written communication skills for case notes, RFIs, and escalations
- Good stakeholder management and follow-up discipline
- Ability to manage multiple live cases and deadlines effectively
- Strong attention to detail and data accuracy
- Good judgment in identifying when to escalate or seek secondary review
- Ability to work with case management and due diligence tools
- Comfortable using internal platforms and review-supporting tools
- Ability to work within controlled processes while remaining adaptable to changes
