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Checkout.com is a global fintech platform powering over 10 billion transactions yearly for more than one billion shoppers worldwide. The company operates across 20 offices on six continents and serves major brands including eBay, Spotify, Klarna, Uber, and Sony.
The Analyst 2, Customer Due Diligence role is responsible for conducting AML (Anti-Money Laundering) periodic reviews and event-driven reviews of merchants and sub-merchants. You will ensure that customer information, ownership structures, business activity, transaction profiles, and supporting documentation remain accurate, current, and compliant with internal standards and regulatory requirements.
Key responsibilities include:
- Conduct end-to-end AML periodic and event-driven reviews of merchants in line with internal procedures, policy requirements, and timelines
- Review merchant information including ownership structure, business activity, line of business, processing activity, and regional exposure
- Assess whether merchant risk ratings and due diligence levels remain appropriate based on current information
- Complete review actions in internal systems including Salesforce and Fircosoft Compliance Link
- Manage cases from assignment through closure with accurate status tracking, notes, evidence, and outcomes
- Raise and manage Requests for Information (RFIs) with merchants, account managers, and internal stakeholders
- Perform enhanced due diligence reviews for higher-risk merchants
- Escalate cases appropriately where findings or policy triggers require secondary review
- Maintain clear, audit-ready case commentary and documentation
- Immediately escalate suspicious activity per internal reporting obligations
- Support quality and continuous improvement initiatives by identifying process gaps and suggesting solutions
- Contribute to consistent decision-making and knowledge sharing across the team
The ideal candidate is detail-oriented, risk-aware, and comfortable managing high volumes of cases while maintaining quality and discipline. You should communicate clearly with internal and external stakeholders, manage competing priorities, and escalate issues promptly.
Requirements:
- 3+ years of relevant work experience
- Strong understanding of AML, KYC (Know Your Customer), KYB (Know Your Business), CDD (Customer Due Diligence), and EDD (Enhanced Due Diligence) principles
- Ability to review and interpret corporate documents and ownership structures
- Strong analytical and investigative skills with ability to identify inconsistencies and red flags
- Ability to make structured, evidence-based decisions aligned with policy
- Strong written communication skills for case notes, RFIs, and escalations
- Good stakeholder management and follow-up discipline
- Ability to manage multiple live cases and deadlines effectively
- Strong attention to detail and data accuracy
- Sound judgment in identifying when to escalate
- Ability to work with case management and due diligence tools
- Comfort with internal platforms and review-supporting tools
- Ability to work within controlled processes while remaining adaptable to changes
