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VAST Data, a rapidly growing infrastructure company, is seeking a Customer Support Engineer to join their team in Dallas. This is an onsite role based at the customer site, where you will serve as a product expert and trusted technical advisor.
You will be responsible for managing daily technical operations, handling customer support cases, and managing escalations. Your responsibilities include:
- Become a VAST Data product expert and serve as a trusted advisor to customers' technical teams
- Work support issues to full resolution, interfacing directly with customers and engineering teams
- Perform customer installations, upgrades, expansions, and field maintenance procedures
- Lead and coordinate regular monthly and quarterly customer review meetings
- Answer technical questions and manage escalations via Slack and other channels
- Consult on pre-sales and technical sales activities
- Identify opportunities for customers to fully adopt VAST features
- Submit feature requests and bug reports to improve the product
Your work will span diverse applications including machine learning, high-performance computing, and AI applications. You will work onsite 4-5 days per week at the customer office and travel approximately 20% of the time.
VAST Data has disrupted the storage industry with its Universal Storage platform, challenging traditional architecture models and introducing revolutionary storage possibilities. This is an opportunity to join a pivotal growth phase and make a real impact.
REQUIREMENTS:
- 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
- Extensive knowledge and experience in enterprise IT infrastructure, networking, and storage
- Broad understanding of the enterprise software world
- Knowledge and working experience in common Linux system administration tasks and Linux OS
- Good understanding of networking and hands-on experience with network configurations on Linux and network troubleshooting
- Bash scripting required; familiarity with one or more programming languages
- Significant experience with file systems and scale-out NAS implementation
- In-depth knowledge and hands-on experience with S3 and high-performance computing
- Excellent written and verbal communication and presentation skills
- Ability to manage own time and work independently
- Ability to travel (approximately 20%)
- Flexibility to adapt as responsibilities evolve
- MS or B.Sc. in Computer Science, Computer Engineering, Electrical Engineering, or related field
- Advantageous: hands-on lab and hardware management experience; experience in rapidly growing, dynamic startups
