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VAST Data is seeking a Customer Support Engineer to join its growing team in Memphis, TN. This is an on-site role with no remote work option.
VAST Data is a data platform company for the AI era, building enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets for real-time data analysis and AI training and inference. The company is positioned at the center of the AI infrastructure revolution and has been recognized by Forbes as defining the future of the data management market.
As a Customer Support Engineer, you will be regarded as a VAST Data technical expert and will be involved in daily technical operations and escalations. You will be part of the "Flight Crew" for customers, working with a small team of Support Engineers and Success Managers to handle all post-sales activity.
Key responsibilities include:
- Responding to customer issues (both reactive and proactive), evaluating problems, and using hands-on technical skills to resolve issues
- Escalating to engineering with detailed information when necessary
- Developing, testing, and deploying solutions in strategically significant applications including file protocols, machine learning, object storage, and high-performance computing at customer sites and in the lab
- Performing customer installations, upgrades, and expansions
- Leading and coordinating regular monthly and quarterly customer review meetings
- Becoming a VAST Data product expert and trusted advisor to customer technical teams and internal account teams
- Identifying opportunities for continuous improvement to ensure full adoption and usage of VAST products
- Submitting and managing feature requests and bugs with product marketing and development teams
- Supporting and guiding VAST account teams on technical status and activities
- Working directly with customers and various internal business functions, including consulting pre-sales teams on technical sales activities and supporting Professional Services with onsite field activities
Requirements: Not specified in the provided posting text.
