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Salary: USD 100,000 - 110,000 / annual
Diligent, an AI-powered governance, risk, and compliance (GRC) SaaS leader, is seeking a Reseller Partnerships Manager to scale the reseller partner ecosystem across North America (AMERS region). This is a people-management role overseeing a team of 4–5 direct reports.
You will own the strategy, performance, and growth of the reseller channel across the region, working closely with regional partners who manage the full customer lifecycle. Your responsibilities include:
**Channel Strategy & Growth**
- Define and execute the reseller strategy across North America
- Identify and unlock growth opportunities within existing reseller accounts
- Launch new critical VAR (value-added reseller) relationships in the market
**Partner Management & Performance**
- Build and maintain executive-level relationships with key reseller partners
- Understand partner business models and full lifecycle ownership
- Monitor partner performance metrics and drive accountability
**Revenue Ownership**
- Own regional reseller revenue targets
- Drive revenue growth and partner-led expansion
**Team Leadership**
- Lead a small team (4–5 people), providing direction, coaching, and operational rigor
- Maximize partner impact and revenue outcomes
**Cross-Functional Collaboration**
- Partner with Sales, Customer Success, Marketing, and Operations teams
- Navigate regional differences across North America
The role is remote-based but follows a hybrid model: if you are within commuting distance of a Diligent office (NYC, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, or Sydney), you will be expected to work onsite at least 50% of the time.
**Requirements:**
- 7–10+ years of experience in channel sales or reseller partnerships
- Proven experience managing end-to-end reseller models
- Experience leading teams (4–5 direct reports)
- Understanding of GRC (governance, risk, and compliance) domain
- Experience in SaaS environments
- Familiarity with Salesforce
- Experience in multi-country AMERS roles
- Fluent in Spanish and English (preferred)
