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n8n is an open workflow orchestration platform built for the new era of AI. The company has grown to 260+ employees since 2019, with 650,000+ active developers in its community, 190K+ GitHub stars, and a $5.2bn valuation backed by Sequoia and SAP.
As the first dedicated Renewals Specialist for the Scaled Customer Success segment, you will own and build a scalable renewal motion protecting revenue and ensuring contracts reach signed outcomes ahead of expiry. You'll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers, typically €20k–50k ARR, with approximately 60 renewals per quarter.
Key responsibilities include:
- Own renewals end-to-end: prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in CRM and billing systems.
- Manage a high-volume renewal pipeline of ~60 renewals per quarter with clear next steps, accurate renewal dates, and sufficient lead time to avoid preventable slippage.
- Partner with Scaled Customer Success Managers to understand customer health, identify potential churn or commercial risk early, and determine the right renewal path.
- Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene for clear visibility of upcoming renewals and revenue retention.
- Build a more scalable renewal motion by identifying process breakdowns and improving workflows, templates, operating rhythms, and automation.
- Navigate the business independently, partnering with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers.
You'll work closely with Scaled CSMs while helping build the processes and automation that allow renewals to scale as n8n grows. You'll typically work with billing/procurement contacts and the n8n champion on the account (often a technical user or engineer).
REQUIREMENTS
Must-haves:
- B2B SaaS renewals experience: owned commercial renewals, account management, or commercially focused Customer Success portfolio in B2B SaaS, including negotiating contracts and renewals with business customers.
- High-volume portfolio management: managed a sizeable book of customers and comfortable keeping dozens of commercial conversations moving simultaneously; experience with smaller Enterprise accounts and roughly €20k–50k ARR contracts particularly relevant.
- Commercial & contractual confidence: comfortable negotiating pricing and terms and navigating practical mechanics of SaaS renewals (quotes, order forms, procurement, legal review, approvals, signatures).
- Operational rigor: manage renewal pipeline with discipline; forecasts, dates, next steps, and CRM data stay accurate; take ownership of getting contracts closed on time.
- High-growth startup experience: worked in fast-growing environment where processes change quickly, ownership is high, and answers aren't always documented.
- Builder mindset: don't just execute a process—notice where it isn't working and help improve it; comfortable creating structure while doing the work simultaneously.
- Automation mindset: interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable.
Nice-to-haves:
- Scaled Customer Success experience in high-volume or scaled CS/renewals model.
- Exposure to mature renewals function at larger SaaS company.
- Experience with CRM, CS, or renewals tooling such as Salesforce, Gainsight, or similar.
- n8n or workflow automation platform experience.
