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n8n is an open-source workflow orchestration platform for AI automation, backed by Sequoia and SAP with a $5.2bn valuation. The company has 260+ employees across Europe and the US, with 650,000+ active developers in its community.
You will own and build a scalable renewal motion for n8n's Scaled Customer Success segment, protecting revenue and ensuring contracts reach signed outcomes before expiry. As the first dedicated Renewals Specialist, you'll manage the end-to-end commercial renewal process for a high-volume portfolio of Enterprise customers (typically €20k–50k ARR), handling approximately 60 renewals per quarter.
Key responsibilities:
- Own renewals end-to-end: prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual back-and-forth, create order forms, coordinate signatures, and ensure completed contracts are accurately processed in CRM and billing systems.
- Manage a high-volume renewal pipeline of ~60 renewals per quarter, keeping them progressing with clear next steps, accurate renewal dates, and sufficient lead time to avoid preventable slippage.
- Partner with Scaled Customer Success Managers to understand customer health, identify potential churn or commercial risk early, and determine the right renewal path.
- Maintain reliable renewal forecasts, close-plan notes, and CRM hygiene for clear visibility of upcoming renewals and revenue retention.
- Build a more scalable renewal motion by identifying process breakdowns, reducing manual work, and improving workflows, templates, operating rhythms, and automation.
- Navigate the business independently, partnering with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers.
You'll work closely with Scaled CSMs and typically engage with billing/procurement contacts and technical champions on accounts. This role offers real influence over how n8n structures its renewal process, what gets automated, and how retention scales efficiently.
REQUIREMENTS
Must-haves:
- B2B SaaS renewals experience: owned commercial renewals, account management, or commercially focused Customer Success portfolio in B2B SaaS, including contract and renewal negotiation with business customers.
- High-volume portfolio management: managed a sizeable book of customers and comfortable keeping dozens of commercial conversations moving simultaneously; experience with smaller Enterprise accounts and €20k–50k ARR contracts particularly relevant.
- Commercial and contractual confidence: comfortable negotiating pricing and terms, navigating practical mechanics of SaaS renewals (quotes, order forms, procurement, legal review, approvals, signatures).
- Operational rigor: manage renewal pipeline with discipline; forecasts, dates, next steps, and CRM data stay accurate; take ownership of closing contracts on time.
- High-growth startup experience: worked in fast-growing environment where processes change quickly, ownership is high, and answers aren't always documented.
- Builder mindset: don't just execute processes—notice where they aren't working and help improve them; comfortable creating structure while doing the work simultaneously.
- Automation mindset: interested in using automation and AI to eliminate repetitive work and make high-volume processes more scalable.
Nice-to-haves:
- Scaled Customer Success experience in high-volume or scaled CS/renewals models.
- Exposure to mature renewals function at larger SaaS company.
- Experience with CRM, CS, or renewals tooling (Salesforce, Gainsight, or similar).
- n8n or workflow automation platform experience.
