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Outreach is the leading agentic AI platform for revenue teams, founded in 2014 and trusted by enterprise organizations like Databricks, SAP, Siemens, and Verizon. The Renewals Specialist role is central to protecting and growing Outreach's recurring revenue base.
In this position, you will own the transactional execution of customer renewals, managing the full lifecycle as contracts approach their end dates. You'll track and process renewals to ensure customers move forward on schedule, while identifying at-risk accounts early and partnering with Account Managers to develop and execute save plans. Your success is measured by on-time renewal rate and renewals saved (both quantity and revenue value).
Key responsibilities include:
- Managing renewal workflows and ensuring timely contract processing
- Monitoring account health using usage and support signals
- Identifying renewal risk early and coordinating intervention strategies
- Collaborating with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver seamless customer experiences
- Leveraging AI tools to surface renewal risk, reduce manual tracking, and focus time on high-impact customer conversations
- Contributing to process improvements that make renewals predictable and scalable
The Renewals team operates with high accountability, curiosity, and a commitment to continuous improvement. You'll work in a collaborative environment where customer engagement, revenue impact, and operational rigor drive outcomes. This is a hybrid role based in the Atlanta office, requiring 2-3 days per week on-site.
