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Salary: USD 90,000 - 110,000 / annual
Wasabi is a fast-growing cloud storage company disrupting the industry with a product that costs 1/5th the price of AWS S3, offers faster performance, and eliminates egress and API fees. The company is recognized as one of the best places to work in Boston and is headquartered there.
As a Renewals Representative, you will be part of the Renewals Team within Customer Success, working remotely to drive account development, retention, and expansion across both Channel and Direct customer segments. This is a sales-oriented role that combines customer relationship management with quota-driven performance.
Key Responsibilities:
- Lead customer review calls to assess experience, current product usage, IT environment changes, and identify growth opportunities
- Build and document renewal quotes, process orders, and maintain comprehensive account history in the company CRM
- Collaborate with internal teams and external partners including Distributors and Value-Added Resellers across Channel and Direct teams
- Meet or exceed individual and team sales quotas on a quarterly and annual basis
- Continuously assess account risk and proactively engage with customers at risk of churn
- Prepare for and actively participate in business development team meetings
- Adhere to Wasabi policies and procedures
This role offers the opportunity to work with a disruptive technology company in a fast-paced startup environment, combining customer success principles with active sales responsibilities.
Requirements:
- Bachelor's degree
- Enthusiasm for working in a startup environment
- Strong attention to detail and organizational skills
- Experience with renewal automation, AI, and playbooks (a plus)
- Experience working in the Channel with Distributors and Resellers (a plus)
- Ability to think creatively and develop unique, streamlined customer experiences
- Excellent communication and relationship-building skills
