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SoSafe is a rapidly growing human risk management platform focused on cybersecurity and data protection awareness training. The company is backed by leading VCs and operates across Europe with ambitions to become the leading provider in the region.
You will own end-to-end commercial success for renewals and account expansion across SoSafe's public sector customer base in Germany, Austria, and Switzerland (DACH region). This is a strategic revenue-focused role where you will drive predictable ARR retention while identifying expansion opportunities within a dedicated public sector portfolio.
Key Responsibilities:
• Manage the complete renewal lifecycle—from early outreach through contract closure—for DACH public sector accounts
• Align renewal strategies with complex municipal and public sector budget cycles (annual, bi-annual, emergency allocations) to ensure predictable closures
• Navigate specialized procurement routes, framework agreements, tenders, and purchasing consortiums specific to public administration
• Lead pricing, term, and contract negotiations within strict public sector compliance rules and regulatory price caps
• Engage multi-layered stakeholders: municipal administrators, procurement officers, legal teams, IT/security leads
• Maintain rigorous CRM/Salesforce forecasting and pipeline hygiene; identify and mitigate at-risk renewals early
• Collaborate across Customer Success, Sales, Legal, Finance, and RevOps to resolve escalations and execute renewal playbooks
• Manage complex renewal scenarios and escalations
You will thrive in a high-accountability, high-impact environment with clear revenue ownership and direct commercial impact.
Requirements:
• 2+ years of experience in Renewals, Account Management, Commercial Sales, or Customer Success within B2B SaaS or technology
• Demonstrated track record managing ARR targets, commercial contracts, and public sector accounts in the DACH region
• Hands-on experience navigating DACH public administration procurement frameworks, compliance environments, and CPQ/CRM systems
• Fluent English (must-have)
• Fluent German (must-have)
• Strong commercial mindset with proven target achievement and value-based negotiation skills
• Deep understanding of DACH public sector purchasing procedures, formal tender processes, framework agreements, and municipal budget planning
• Confidence leading negotiations with procurement executives, administrative directors, legal counsel, and public authority leaders
• Data-driven approach to forecasting, pipeline tracking, and navigating strict organizational pricing policies
• Resilience and problem-solving ability during prolonged public administration review cycles
