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Coursera and Udemy have merged to create a comprehensive skills platform serving 300+ million learners and 12,000+ enterprise customers. This role is part of the combined company's mission to help organizations build skills for an AI-transformed world.
You will own the end-to-end renewal process for a portfolio of 150+ enterprise customers across EMEA. Working as the primary contact for your accounts, you'll partner closely with Customer Success Managers and Account Executives to develop renewal strategies, negotiate terms, and identify growth opportunities.
Key responsibilities include:
- Managing a portfolio of 150+ enterprise renewals from early planning through contract execution
- Building renewal strategies with Customer Success and Account Executive partners to maximize retention and growth
- Closing multi-year subscription renewals and identifying upsell opportunities
- Negotiating directly with customers' procurement, legal, and finance teams
- Identifying at-risk accounts early to prevent churn
- Preparing proposals, renewal rate calculations, and contracts in coordination with Finance and Legal
- Maintaining a 4-month rolling forecast in Salesforce and reporting progress to senior management
You'll bring a customer success mindset to every interaction, focusing on on-time renewals and strong dollar-over-dollar renewal rates.
Requirements:
- 3-4 years of B2B SaaS renewals experience with enterprise customers
- Proven track record managing a large book of business, closing renewals, and driving growth with sales colleagues
- Demonstrated ability to spot at-risk accounts early and prevent churn
- Strong negotiation skills for complex deals and contract/budget processes while maintaining client relationships
- Excellent time management and attention to detail with ability to prioritize multiple competing deadlines
- Experience with Salesforce (Gainsight a plus)
- Experience working across teams in fast-paced environments and building scalable processes
