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Netwrix is a data security company with a mission to revolutionize identity-centric security and visibility. The company serves over 13,500 organizations across 100+ countries and is backed by TA Associates and Centerbridge Partners.
As a Renewals Manager, you will own end-to-end renewal negotiation and execution, working closely with Account Managers, Finance, Support, and Service Delivery teams. You will serve as the primary point of contact for customers on renewal commercial terms, driving incremental revenue while maintaining strong customer relationships.
Key responsibilities include:
- Executing end-to-end renewal negotiations and maintaining knowledge of commercial contracts and Netwrix Terms and Conditions
- Leveraging internal networks to navigate cross-functional and regional processes
- Deploying mutually beneficial negotiation methods and commercial strategies
- Analyzing customer base data to identify and report up/cross-sell opportunities to Sales and Customer Experience teams
- Developing and applying renewal processes to ensure timely closure and accurate forecasting
- Communicating directly with customers to negotiate terms and deliver renewal contracts
- Ensuring accurate renewal forecasting to support monthly and quarterly attainment targets
- Driving customer retention through continuous improvement of the customer experience and automation of the customer journey
- Partnering with Customer Experience and Revenue Operations teams to deliver process improvements
You will be empowered as a subject matter expert in commercial and revenue management, working in a culture that values open dialogue, continuous improvement, and employee feedback.
Requirements:
- 2+ years of experience in renewal execution and negotiation
- Consistent track record of achieving sales or renewal targets
- Must-win, curiosity-led attitude
- History of thriving in rapidly changing environments
- Ability to review and improve current processes and procedures
- Familiarity with Salesforce and opportunity data management tools
- Excellent communication and interpersonal skills
- Proactive and results-driven mindset
- Strong team player and liaison capabilities
- Strong empathy for customers and passion for revenue and growth
- Proficiency with sales technology to advance customer experience
