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Copado is the leading DevOps platform for Salesforce, helping large enterprises accelerate their Salesforce development lifecycle and digital transformation. We are seeking a proactive, commercially minded Renewals Manager to own and drive the successful renewal of an assigned portfolio of North American customers.
In this customer-facing role, you will build strong relationships with key stakeholders and decision-makers, understand customer business objectives, reinforce the value of their Copado partnership, and lead renewal conversations through successful closure. You will own a 120-day rolling renewal forecast, proactively identify and mitigate retention risks, and partner closely with Sales and Customer Success to protect recurring revenue and deliver a positive customer experience.
Key Responsibilities:
- Manage assigned renewal opportunities from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing preventable churn
- Initiate and lead customer calls and discovery conversations to understand business priorities, assess renewal intentions, and uncover risks
- Partner with Customer Success to understand adoption and business outcomes, helping customers connect Copado's capabilities to their business objectives
- Own and continuously manage a 120-day rolling renewal forecast using customer-validated commitments and identified risks to drive forecast accuracy
- Proactively address potential churn, contraction, and renewal delays by developing actionable mitigation plans
- Prepare renewal proposals, negotiate pricing and contract terms, and navigate customer objections to secure mutually beneficial agreements
- Develop relationships with key stakeholders and economic buyers to support successful renewal decisions
- Work closely with Sales, Customer Success, Legal, and Finance to align renewal strategies and identify expansion opportunities
- Maintain CRM discipline with accurate opportunity tracking, forecast status, renewal amounts, close dates, and next steps
- Contribute insights and best practices that strengthen customer engagement and revenue predictability
Requirements:
- 3+ years of experience in SaaS renewals, account management, or a customer-facing revenue role, with demonstrated ability to retain recurring revenue
- Proactive customer engagement skills with ability to lead meaningful discovery conversations and build relationships with key stakeholders
- Strong communication and negotiation skills; ability to confidently communicate business value and navigate customer objections
- Experience managing renewal opportunities and revenue forecasts with disciplined approach to identifying risks and maintaining CRM accuracy
- Cross-functional collaboration skills; ability to work effectively with Sales, Customer Success, and other internal stakeholders
- Highly organized, self-directed, and accountable; able to independently manage a portfolio of renewal opportunities and drive them toward closure
