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Copado is the leading DevOps platform for Salesforce, helping the world's largest organizations accelerate their Salesforce development lifecycle and achieve digital transformation success.
You will own and drive the successful renewal of an assigned portfolio of North American customers. In this customer-facing role, you will build strong relationships, understand customer business objectives, reinforce the value of their Copado partnership, and lead renewal conversations through successful closure.
Key responsibilities include:
• Own renewal outcomes from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing preventable churn
• Proactively engage customers through discovery calls to understand business priorities, assess renewal intentions, uncover risks, and establish clear next steps
• Partner with Customer Success to understand adoption and business outcomes, helping customers connect Copado's capabilities to their business objectives
• Own and continuously manage a 120-day rolling renewal forecast using customer-validated commitments, identified risks, and actionable next steps
• Proactively identify and mitigate potential churn, contraction, and renewal delays by developing actionable mitigation plans
• Prepare renewal proposals, negotiate pricing and contract terms, and navigate customer objections to secure mutually beneficial agreements
• Develop relationships with key stakeholders, decision-makers, and economic buyers to support successful renewal decisions
• Collaborate cross-functionally with Sales, Customer Success, Legal, and Finance to align renewal strategies and identify expansion opportunities
• Maintain CRM discipline with accurate opportunity tracking, forecast status, renewal amounts, close dates, customer risks, and next steps
• Contribute insights and best practices that strengthen customer engagement, renewal execution, and revenue predictability
Success requires strong communication, commercial judgment, disciplined execution, and a genuine commitment to helping customers realize continued value from Copado.
REQUIREMENTS:
• 3+ years of experience in SaaS renewals, account management, or a customer-facing revenue role, with demonstrated ability to retain recurring revenue
• Proactive customer engagement skills with ability to lead meaningful discovery conversations and build relationships with key stakeholders and decision-makers
• Ability to confidently communicate business value, navigate customer objections, and negotiate commercial agreements
• Experience managing renewal opportunities and revenue forecasts with disciplined approach to identifying risks, documenting next steps, and maintaining CRM accuracy
• Ability to thrive in cross-functional environments, collaborating effectively with Sales, Customer Success, and other internal stakeholders
• Highly organized, self-directed, and accountable with ability to independently manage a portfolio of renewal opportunities and drive them toward successful closure
