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Salary: USD 118,000 - 135,000 / annual
Copado is the leading DevOps platform for Salesforce, helping the world's largest organizations accelerate their Salesforce development lifecycle and achieve digital transformation success.
You will own and drive the successful renewal of an assigned portfolio of North American customers. In this customer-facing role, you will build strong relationships, understand customer business objectives, reinforce the value of their Copado partnership, and lead renewal conversations through successful closure.
Key responsibilities include:
• Own renewal outcomes from initial engagement through negotiation and closure, maximizing recurring revenue retention and minimizing preventable churn.
• Engage customers proactively through discovery conversations to understand business priorities, assess renewal intentions, uncover risks, and establish clear next steps.
• Reinforce customer value by partnering with Customer Success to understand adoption and business outcomes, helping customers connect Copado's capabilities to their business objectives.
• Manage a 120-day rolling renewal forecast using customer-validated commitments, identified risks, and actionable next steps to drive forecast accuracy and predictability.
• Identify and mitigate potential churn, contraction, and renewal delays by developing actionable mitigation plans and engaging appropriate stakeholders.
• Lead commercial negotiations by preparing renewal proposals, negotiating pricing and contract terms, and navigating customer objections to secure mutually beneficial agreements.
• Build relationships with key stakeholders, decision-makers, and economic buyers to support successful renewal decisions.
• Collaborate cross-functionally with Sales, Customer Success, Legal, and Finance to align renewal strategies, resolve challenges, and identify expansion opportunities.
• Maintain operational discipline by keeping CRM opportunities accurate and current, including forecast status, renewal amounts, close dates, customer risks, and next steps.
• Contribute insights and best practices that strengthen customer engagement, renewal execution, and revenue predictability.
Requirements:
• 3+ years of experience in SaaS renewals, account management, or a customer-facing revenue role, with demonstrated ability to retain recurring revenue.
• Proactive customer engagement skills with ability to lead meaningful discovery conversations and build relationships with key stakeholders and decision-makers.
• Ability to confidently communicate business value, navigate customer objections, and negotiate commercial agreements that support successful renewals.
• Experience managing renewal opportunities and revenue forecasts, with disciplined approach to identifying risks, documenting next steps, and maintaining CRM accuracy.
• Cross-functional collaboration skills, working effectively with Sales, Customer Success, and other internal stakeholders to achieve customer and business outcomes.
• Highly organized, self-directed, and accountable, with ability to independently manage a portfolio of renewal opportunities and consistently drive them toward successful closure.
