SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks, powered by patented Attack Signal Intelligence.
We are seeking a proactive and detail-oriented Renewals Analyst to manage customer contract renewals, support retention, and contribute to revenue growth. This role focuses on executing renewals, engaging directly with customers, and collaborating with internal teams to ensure a seamless renewal experience.
Key Responsibilities:
- Execute the end-to-end contract renewal process for assigned accounts, ensuring accuracy, timeliness, and positive customer experience
- Communicate directly with customers to confirm renewal details, reinforce product value, and address questions or objections
- Identify potential expansion or upsell opportunities and collaborate with Account Managers or Customer Success teams to drive additional revenue
- Prepare, review, and finalize renewal contracts in compliance with company policies
- Maintain accurate renewal data in CRM systems (e.g., Salesforce), track KPIs (renewal rates, churn, expansion), and provide regular updates to the team lead
- Work closely with Sales, Customer Success, Finance, and Legal to resolve escalations and streamline contract execution
- Contribute feedback and ideas to improve renewal strategies, tools, and workflows for greater efficiency and customer satisfaction
Requirements:
- Bachelor's degree in business, sales, or a related field (or equivalent experience)
- 3–6 years of experience in renewals, account management, customer success, or inside sales (SaaS/software preferred)
- Strong organizational skills and attention to detail, with ability to handle multiple priorities
- Excellent communication and negotiation skills with a customer-first mindset
- Comfortable working with CRM systems (e.g., Salesforce) and analyzing data for decision-making
- Proactive, eager learner able to thrive in a fast-paced environment
- Fluency in English (additional language skills a plus)
Preferred Skills:
- Experience in SaaS/subscription-based business models
- Familiarity with contract terms and basic commercial/legal aspects of renewals
- Collaborative and adaptable team player
