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EGYM, a global fitness technology leader, is seeking a Renewal Specialist to join the Existing Business Team at their Munich headquarters. This role focuses on managing contract renewals for EGYM Wellpass, the company's subscription-based corporate fitness and wellness platform.
Key Responsibilities:
- Manage the complete renewal process for an assigned customer portfolio, including contract analysis, pricing and terms negotiation, and successful closure
- Prioritize renewals strategically using KPIs such as revenue growth, profitability, and long-term customer retention to maximize impact
- Conduct structured, solution-oriented negotiations with customers, demonstrating confidence in pricing discussions and identifying creative solutions to close renewals
- Analyze contract data and KPIs in Salesforce daily, derive actionable insights, document progress transparently, and ensure the renewal process remains efficient, traceable, and scalable
- Collaborate cross-functionally with Sales and Customer Growth teams to develop holistic renewal strategies and ensure seamless customer transitions
The role offers significant autonomy, with the first six months focused on learning internal processes, mastering complex pricing structures and contract types, and independently managing initial renewal cases.
Workplace & Benefits:
Hybrid model with up to 3 days working from home per week. 30 days annual leave, flexible working hours, free access to EGYM Wellpass across thousands of fitness facilities in Germany, in-house gym, €60/month flex budget for transport and meals, occupational pension scheme, bike leasing, benefits portal with discounts, team events, and a self-organized mentoring platform.
Requirements:
- Completed degree in business/economics (BWL, Business Administration) or equivalent commercial training
- Minimum 3 years B2B sales or Account Management/Customer Success experience with focus on contract and pricing negotiations
- Ideally familiar with SaaS or subscription-based business models
- Strong negotiation skills, ability to identify business potential, and proven track record building sustainable customer relationships
- Analytical mindset with proficiency in KPIs and data-driven decision-making
- Solution-oriented, independent working style with proficiency in Salesforce or comparable CRM systems
- Fluent German (C2) and solid English (minimum B2); ability to communicate complex matters clearly
