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Salary: USD 77,000 - 110,000 / annual
Gong is a Revenue AI Operating System that helps revenue teams win through AI-powered intelligence and automation. The company serves over 5,000 customers globally and is building the future of revenue intelligence.
As a Renewal Manager, you will own the end-to-end renewal process for SMB customers, driving contract renewals, identifying expansion opportunities, and collaborating cross-functionally to ensure seamless customer experiences. This is a high-impact role focused on retention, revenue growth, and operational efficiency.
Key Responsibilities:
- Own the complete renewal lifecycle from initial outreach through contract execution, ensuring on-time renewals and reducing churn
- Lead commercial negotiations by developing pricing proposals, overcoming objections, and securing win-win agreements
- Drive customer engagement through live interactions and data-driven insights to reinforce Gong's value
- Identify upsell and expansion opportunities within existing accounts (additional seats, products, services)
- Manage renewal forecasting and pipeline in Salesforce, tracking progress, risks, and deal velocity
- Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals
- Develop and refine renewal processes, advocating for system improvements and automation
- Mitigate churn risk by identifying at-risk customers early and executing tailored strategies
- Manage contract execution workflows including quote creation, Salesforce opportunity management, and order form generation
First 60 Days: Complete onboarding and certifications, listen to customer calls, master value-based talk tracks, learn pricing and negotiation best practices, develop proficiency in Gong workflows and Salesforce, and build cross-functional relationships.
First 3 Months: Fully own renewal negotiations for a subset of customers, drive engagement strategies for your book of business, develop proactive outreach plans, and identify process automation opportunities.
Requirements:
- 2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment
- Proven track record of managing and negotiating contracts with strong renewal/expansion success rates
- Experience with Salesforce and Gong, particularly managing opportunities
- Exceptional communication and negotiation skills; ability to handle objections and influence decision-makers
- Strong business acumen; understanding of customer needs and financial drivers
- Highly organized with strong attention to detail; ability to manage high-volume books of business efficiently
- Ability to work in fast-paced, high-growth environments while maintaining a proactive, strategic approach
