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Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. The company combines tech-enabled, wellness-focused care programs with clinical systems designed to drive quality improvement and support provider work-life balance.
As a Patient Representative, you will be the first point of contact for clients, creating a warm and professional experience from initial inquiry through appointment completion. Your responsibilities include managing inbound client calls, performing phone triage to assess needs and urgency, scheduling and rescheduling appointments, and collecting necessary insurance and demographic information. You will handle insurance verification of benefits by communicating directly with insurance companies, manage client copays and payment collection, and answer client questions about services, billing, and logistics.
This role requires strong organizational skills to manage multiple concurrent tasks in a fast-paced environment. You will work closely with clinical and administrative teams to ensure seamless client experiences and accurate documentation. The ideal candidate is outgoing, detail-oriented, empathetic, and driven by a commitment to improving women's healthcare experiences.
Qualifications:
- High School Diploma/GED with 2+ years of experience in a related field (Bachelor's Degree preferred)
- Proficiency with Google Suite or Microsoft Office Products
- Strong computer skills; familiarity with Electronic Medical Records (EMRs) preferred
- Ability to remain organized and prioritize tasks in a dynamic, fast-paced environment
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Growth mindset with interest in process improvement and learning new systems
