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VITL is a Nashville-based healthtech company providing e-prescribing infrastructure and an open pharmacy marketplace for cash-pay medical practices. This role is a high-volume, relationship-focused sales position managing a portfolio of 200+ clinical client accounts post-sale. Unlike the new-business acquisition team, this is a retention and expansion role centered on long-term customer success and growth.
You will own a large portfolio of self-pay clinic partners, monitoring customer health signals such as ordering frequency, platform usage, and engagement. Your responsibilities include proactively reaching out to customers showing reduced activity, identifying and engaging upsell and cross-sell opportunities, supporting clinics in placing repeat orders, and providing product guidance and operational support. You'll work closely with the new-business Sales team to ensure smooth handoffs and partner with the Customer Onboarding Specialist on post-onboarding transitions.
Key deliverables include maintaining strong retention and engagement within Tier 2 and Tier 3 accounts, increasing repeat ordering and platform usage, early identification and recovery of at-risk accounts, and efficient management of your large portfolio through scalable engagement strategies. You'll maintain high-level documentation and accurate CRM records in HubSpot and Gong, contribute to developing scalable customer success programs, and share customer insights with internal teams.
You bring 2–5+ years of experience in relationship-based sales roles such as Account Manager, Relationship Sales Manager, or Account Executive. You have experience managing B2B customer portfolios, identifying and closing upsell/cross-sell opportunities, and possess genuine interest in peptide and wellness solutions (GLP-1s, NAD+, IV wellness). Strong communication, relationship-building, and organizational skills are essential, along with proficiency in CRM and sales tools like HubSpot and Gong. A proactive mindset focused on solving customer challenges is critical.
Preferred qualifications include healthcare provider or clinic experience in the cash-pay health ecosystem, startup experience, comfort managing ambiguity, and SaaS platform or marketplace support background. This role may handle PHI/PII and requires adherence to HIPAA and company privacy policies.
