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Salary: USD 226,000 - 251,000 / annual
Fin (now part of Salesforce) is seeking a Senior Relationship Manager for its Mid-Market segment to drive revenue expansion, retention, and long-term customer loyalty. You will own and grow a portfolio of fast-growing mid-market customers, engaging with executives and operators to uncover pain points and position AI-driven solutions that directly tie to business impact.
Key responsibilities include:
- Own and grow a portfolio of Fin's mid-market customers, driving measurable revenue expansion, retention, and long-term loyalty
- Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fin's platform directly to business impact
- Design and execute territory strategies targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans
- Partner cross-functionally with Marketing, Product, and Customer Success to translate customer needs into product innovation and GTM alignment
- Analyze and communicate performance metrics showing the story behind growth: retention, adoption, and platform expansion
- Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition
Fin's AI Agent is the highest-performing AI Customer Agent on the market, enabling businesses to deliver impeccable, always-on customer support across the customer journey. The role is part of a world-class, fast-moving sales organization built on partnership, integrity, and deep investment in professional development.
The company operates on a hybrid model with an expectation of at least three days per week in the Chicago office.
REQUIREMENTS:
- 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion
- 3+ years selling SaaS solutions, ideally in complex, high-velocity environments
- Proven success navigating procurement processes and influencing enterprise-level decision-makers
- Experience selling AI-powered products with deep knowledge of AI applications and ability to translate technical capability into customer value
- Track record of consistent overachievement: exceeding quota, driving revenue growth, and managing complex renewals
BONUS SKILLS & ATTRIBUTES:
- Sharp communication skills (written and verbal) tailored to senior stakeholders and technical teams
- Strong commercial instincts paired with ability to thrive in fast-moving, evolving organizations
- High intellectual curiosity and growth mindset
- Trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations
- Demonstrated leadership, influencing across functions to drive alignment and results
