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Regulatory Compliance Manager (Customer Outcomes)

Revolut - London, England, United Kingdom - Hybrid

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Revolut is a global fintech company with 75+ million customers, offering a suite of financial products including spending, saving, investing, and currency exchange. The Compliance team combines regulatory expertise with data-driven approaches to ensure products meet legal requirements while delivering customer value. As Regulatory Compliance Manager, you will oversee customer-centric regulatory frameworks within the consumer protection practice. Your responsibilities include: • Providing oversight on compliance obligations for consumer protection frameworks and implementing related controls • Conducting high-quality regulatory mapping and gap analysis across relevant jurisdictions • Developing, challenging, and implementing consumer protection policies from inception • Reviewing first-line-of-defense (1LoD) compliance approvals for consumer protection initiatives and providing constructive feedback • Establishing and maintaining a robust, company-wide consumer protection training program • Monitoring horizon scanning for regulatory changes across relevant geographies • Reviewing and challenging 1LoD incident reviews to ensure effective remediation and compliance You will work in a fast-moving digital environment where staying ahead of regulatory changes is critical. The role requires balancing compliance rigor with business pragmatism, communicating effectively with internal teams and regulators, and managing multiple projects under tight deadlines. Required qualifications: 7+ years in regulatory compliance (consultancy, compliance function, or regulator background); deep expertise in consumer protection obligations (consumer duty, REG E, DISP, LT Consumer Protection); university degree in STEM, business, or finance; proficiency in regulatory gap analysis and policy creation; understanding of compliance and business risk interplay; excellent analytical, communication, and interpersonal skills; fluent English.

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