SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Local Infusion is the fastest-growing specialty infusion provider in the United States, on a mission to transform infusion care through exceptional patient-centered care and proprietary AI-driven technology. The company accelerates access, simplifies workflows, and improves outcomes across the entire infusion journey.
As Regional Practice Manager, you will report directly to the Vice President of Operations and serve as the operational leader for multiple infusion centers in the Raleigh/Cary region. You will oversee all aspects of regional practice operations, including clinical operations, patient intake and access, reimbursement support, staffing, facility management, regulatory compliance, and referring provider relationships.
You will drive operational performance while ensuring patients receive timely access to specialty therapies and an exceptional care experience. This role requires a confident, solutions-oriented leader who thrives in a fast-paced healthcare environment, exercises sound independent judgment, and effectively balances competing priorities with minimal supervision.
Key responsibilities include:
**Operational Leadership:** Provide operational leadership for multiple infusion centers, ensuring consistent execution of organizational standards, regulatory compliance, and exceptional patient care. Lead, mentor, coach, and develop high-performing clinical, intake, and administrative teams while fostering accountability, collaboration, and continuous improvement. Independently assess operational challenges and make timely decisions. Monitor regional performance metrics, identify trends, and implement strategies to improve efficiency, patient satisfaction, and financial performance. Oversee facility readiness, vendor relationships, inventory coordination, staffing plans, and operational continuity.
**Patient Access & Insurance Operations:** Serve as the regional operational expert for patient access, reimbursement, and healthcare insurance processes. Provide daily guidance to Intake teams navigating complex payer requirements, prior authorizations, denials, appeals, and specialty medication access. Analyze payer policies and develop operational strategies that improve patient access while maintaining compliance. Partner with Intake, Nursing, Pharmacy, and Revenue Cycle teams to resolve reimbursement challenges and improve referral conversion. Monitor payer policy changes and communicate updates to regional teams. Coach team members on insurance processes and documentation requirements. Escalate highly complex issues appropriately while independently resolving routine and moderately complex challenges.
**Team & Business Management:** Manage staffing models and labor utilization to meet patient demand while maintaining productivity and financial performance. Address patient, provider, employee, and facility concerns promptly. Prioritize multiple operational initiatives simultaneously while maintaining accuracy and attention to detail. Utilize multiple technology platforms including EHR/EMR systems, payer portals, referral management software, scheduling platforms, and CRM systems. Travel throughout the assigned region, including occasional short-notice travel, to provide onsite operational leadership, staffing support, training, and business continuity.
**Requirements:**
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field (preferred)
- Three or more years of progressive leadership experience in healthcare operations, physician practice management, ambulatory care, specialty pharmacy, infusion services, or related healthcare setting
- Strong working knowledge of commercial insurance, Medicare, Medicaid, prior authorizations, reimbursement processes, referral management, specialty medication access, payer policies, and medical necessity documentation
- Clinical background (preferred)
- Demonstrated ability to independently analyze complex situations, make sound decisions, and drive operational outcomes with minimal supervision
- Exceptional organizational, prioritization, and time management skills with ability to manage multiple competing priorities in fast-paced healthcare environment
- Proven ability to multitask across multiple practices, departments, technology platforms, and operational initiatives while maintaining attention to detail
- Strong analytical, critical thinking, and problem-solving abilities
- Excellent communication, leadership, coaching, and relationship-building skills
- High level of initiative, accountability, professionalism, and adaptability
- Advanced proficiency with electronic health records, payer portals, Microsoft Office Suite, scheduling software, CRM platforms, and other healthcare technology systems
- Ability and willingness to travel throughout the assigned region, including overnight or short-notice travel, based on operational needs
