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Podium is an AI-driven platform that deploys AI Employees to local businesses in automotive, home services, and aesthetics verticals. The company has scaled to $100M+ in AI Agent ARR with 60,000+ customers and 10,000+ deployed AI employees. Podium has been recognized by Inc. Magazine, OpenAI, and G2 for its AI implementation and business impact.
As a Regional Customer Success Manager focused on the Automotive segment, you will own the success and health of a portfolio of customers. Your primary responsibilities include:
• Serve as the main post-sales point of contact for small business customers, building trusted advisor relationships
• Drive product adoption and utilization by leveraging deep product and industry knowledge
• Help customers achieve maximum value from Podium's Interaction Management platform and meet their business objectives
• Identify and pursue upselling and cross-selling opportunities within existing accounts
• Proactively manage the renewal process to secure renewals and drive retention
• Conduct regular check-ins to assess satisfaction, identify improvement opportunities, and optimize customer usage
• Handle customer inquiries, issues, and escalations as the primary point of contact
• Act as a customer advocate internally, relaying feedback to product and engineering teams
You will be based in Chicago and expected to travel 35-40% of the time for customer engagement and relationship building.
REQUIREMENTS:
• 1+ years in a customer-facing role (Customer Success Manager, Account Manager, or Client Services Manager), preferably in software or SaaS
• Working knowledge of AI technologies (LLMs, Voice AI, automation platforms) with hands-on real-world experience
• Strong communication and interpersonal skills with ability to build rapport at all customer levels
• Excellent problem-solving and analytical abilities
• Technical aptitude to grasp complex software concepts quickly
• Empathetic, customer-centric mindset committed to driving success
• Results-driven focus on meeting/exceeding customer satisfaction and retention goals
• Collaborative team player who works cross-functionally
PREFERRED QUALIFICATIONS:
• Growth-oriented approach to AI and its impact on business operations
• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputation management and customer feedback processes
