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Apple Retail is seeking an RCC Business Expert to drive corporate customer success and revenue growth. In this role, you will build and deepen relationships with corporate customers by introducing Apple technology and demonstrating how Apple and third-party solutions enhance business operations and enrich customer and employee lives.
You will serve as a trusted expert on corporate customer needs and solutions, identifying and proposing tailored services during business sessions, briefings, workshops, and events. Your responsibilities include actively providing valuable information and delivering exceptional service to establish long-term relationships between regional corporate customers and Apple Retail. You will maintain accurate corporate customer contact and relationship information in internal CRM systems to ensure Apple has reliable business intelligence. You will also contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn, while practicing Apple's inclusion and diversity values in daily activities. Additional store support tasks may be required as needed.
This is a customer-facing sales role requiring flexibility to work evenings, weekends, and holidays based on business needs. You will work in a fast-paced retail environment, managing multiple priorities and making quick decisions under pressure while building trust with business owners, executives, and other stakeholders both inside and outside the store.
Minimum Qualifications:
- Ability to work flexible schedules including evenings, weekends, and holidays as business needs require, with reliable attendance
- Retail or sales experience, or related work background
- Experience using Apple products, services, and solutions
- Fluent in Japanese (reading, writing, and conversation)
Preferred Qualifications:
- End-to-end corporate sales experience from new customer acquisition through contract closure
- Track record of strong performance and high achievement
- Effective communication skills with ability to adapt style to different audiences
- Ability to work in fast-paced, high-pressure environments with tight deadlines and make quick decisions
- Ability to build trust and collaborate effectively with business owners, executives, and customers inside and outside the store
- Strong organizational and prioritization skills with ability to respond quickly to customer requests
- Deep technical knowledge of Apple products and services offered in stores and online, with expertise in business solutions and industry trends
- Ability to learn and master new tools and systems
