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Salary: USD 58,986 - 70,800 / annual
Packsize is redefining how businesses use and experience packaging globally, building technology, designing solutions, and automating processes to propel the industry forward.
In this Quality Documentation Specialist role, you will manage the complete lifecycle of controlled documents within Packsize's Content and Compliance Management System (CCMS). Your responsibilities include triaging incoming Document Control requests, evaluating completeness against process requirements, and routing work appropriately. You'll oversee documents from creation through review, approval, distribution, and obsolescence. You'll author and edit controlled content, perform final QA checks prior to release, and publish documents while updating registry and version tables.
You'll own and monitor support channels for documentation requests, process quality-related inquiries such as vendor onboarding and RFI questionnaires by researching and compiling accurate responses from the controlled document library. You'll support administrative and compliance documentation spanning multiple functional areas, applying judgment on appropriate ownership and classification. You'll assist with tracking and flagging documentation gaps identified through internal or external audits.
A key part of your role is contributing to process improvement initiatives, including document control workflow refinements and defining what qualifies as a controlled document. You'll build working relationships across knowledge management, quality assurance, safety, security, and HR teams to understand documentation needs and keep controlled content current. You'll represent document control standards and expectations when coordinating with other teams.
Packsize offers a comprehensive benefits package including medical, dental, and vision coverage; 401(k) retirement plan; Paid Time Off; HSA/FSA; life and disability insurance; and access to an Employee Assistance Program.
REQUIREMENTS:
- Associate's or Bachelor's degree in a scientific, technical, quality, business administration, or related discipline
- 1-3 years demonstrated experience in QA/QC document control, preferably in hardware manufacturing
- Strong writing and organizational skills
- Attention to detail
- Proficiency in research and technical understanding
- Effective communication abilities
- Adaptability to industry changes
- Basic project management skills
- Problem-solving ability
- Intermediate computer skills with demonstrated proficiency in Microsoft Excel (data tracking, basic formulas, reporting) and Microsoft Office Suite (Word, Outlook, PowerPoint)
NICE TO HAVE:
- Experience with compliance management
- Experience with internal auditing
- Familiarity with quality systems and improvement methods (CAPA, RCA, PFMEA, DMAIC, PDCA)
- Exposure to topic-based authoring concepts
