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Terabase Energy is developing an interconnected software and construction automation platform for utility-scale solar projects worldwide. The company combines solar-industry expertise with software engineering and product management to drive innovation and cost reduction through digitalization and automation.
You will lead the Closure, RMA, and Warranty services function within the Project Delivery team, reporting to the Director of Operations & Delivery. You own the complete closeout and multi-year warranty period for deployed SCADA and controls projects, managing project closure, RMA, warranty, and spares activities across the installed base.
Key responsibilities include:
**Project Closure:** Maintain closure plans, action logs, and milestone tracking. Collect, organize, and quality-check closeout documents including final reports, as-built deliverables, acceptance records, and manuals. Track outstanding technical, commercial, and documentation items; follow up with owners and escalate blockers. Prepare meeting notes, status updates, and customer correspondence. Keep project, ERP, inventory, and document-management records accurate. Coordinate knowledge-transfer meetings and handoffs to post-project owners. Prepare closure dashboards and reports. Maintain complete, traceable records for audits and compliance.
**RMA and Warranty:** Log and validate RMA and warranty requests; coordinate assignments and track aging. Apply approved processes and policies; document exceptions and recommend refinements. Coordinate communication with customers, vendors, suppliers, and service providers on status, shipment, repair, replacement, and credits. Maintain spares demand, inventory, rotation, replenishment, and consumption records. Collect and validate purchase orders, invoices, credits, and costs to support budgets and forecasts. Gather evidence for failure reviews and coordinate follow-up with Quality, Product, and Engineering. Compile common failures, reliability issues, and field data for product teams. Maintain dashboards and prepare metrics on case aging, turnaround time, resolution rate, costs, inventory, and customer outcomes. Identify and escalate risks, cost concerns, and customer-impacting issues.
The ideal candidate is proactive, organized, and dependable, with strong planning and coordination skills, a sound technical orientation in SCADA and industrial controls, and the discipline to execute across many concurrent projects. You will build trust with customers and cross-functional teams.
**Requirements:**
- Bachelor's degree in project management, business administration, engineering, or related field
- 3+ years' experience as a project or operations manager in solar, renewable energy, heavy construction, or aerospace industry
- Strong organizational and planning skills with ability to manage competing priorities, dependencies, budgets, and deadlines
- Excellent written and verbal communication skills for engaging customers, vendors, technical teams, Finance, and management
- Proficiency with project-management, ERP, inventory, reporting, and document-management tools
- Analytical skills and experience using operational and financial data to drive decisions and improve performance
- Demonstrated leadership including setting priorities, resolving conflicts, holding owners accountable, and driving cross-functional results
- Adaptability and resilience managing technical issues, customer escalations, and uncertainty across an installed project portfolio
**Preferred Qualifications:**
- Experience with SCADA, industrial controls, grid controls, telemetry, meteorological stations, or related electrical and automation systems
- Utility-scale solar or renewable-energy project experience
- Experience managing RMA, warranty, field-service, spares, or installed-base support programs
- PMP, PgMP, PMI-ACP, or comparable project/program management certification
- Master's degree in a related discipline
