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Salary: USD 105,000 - 145,000 / annual
Chime is seeking a Program Manager for their Voice of the Member team to uncover and act on member insights at scale. In this role, you'll synthesize member sentiment, feedback, and experience signals from support conversations, social channels, app reviews, surveys, and operational data to identify meaningful patterns and emerging issues. You'll partner with product teams, business leaders, and executives to embed the member perspective into key decisions.
Key responsibilities include investigating sources of member frustration and delight, building AI-enabled workflows and automations to help teams access and act on insights more effectively, turning complex findings into clear narratives for stakeholders, leading deep-dive analyses on member experience topics, and proactively surfacing insights that drive better decision-making. You'll also identify opportunities to improve manual analysis and reporting through automation and experimentation.
You'll need 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles requiring structured problem-solving and cross-functional influence. Strong analytical instincts with both quantitative and qualitative data are essential. You should be comfortable with ambiguous problems, have excellent written and verbal communication skills, and be excited about using AI tools to learn, investigate, and automate workflows. A genuine curiosity about member experiences and desire to create meaningful impact at scale is critical.
