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Nexthink is seeking a Professional Services Consultant to join its Services organization in Bengaluru. This is a customer-facing role combining consultative advisory with hands-on technical implementation of Nexthink's digital employee experience (DEX) management platform.
You will work directly with enterprise customers to identify business challenges, design outcome-driven use cases, and guide solution adoption. The role balances strategic consulting—leading recurring customer sessions, translating business requirements into solution designs, and maintaining trusted advisor status—with technical execution including product configuration, dashboard and workflow development, system integrations, and data analysis.
Key responsibilities include:
- Conducting consultative engagements to define business issues and design remediation strategies aligned to customer objectives
- Implementing and configuring Nexthink products (dashboards, investigations, alerts, campaigns, automation workflows)
- Developing integrations using scripting and API-based approaches (PowerShell, Python, REST APIs)
- Analyzing endpoint and operational data to generate actionable insights
- Troubleshooting technical challenges and maintaining solution documentation
- Collaborating with colleagues and customers to ensure timely delivery and customer satisfaction
- Traveling approximately 10% to headquarters for training
Nexthink is a global leader in DEX software with over 1,200 customers and 15 million end users worldwide. The company operates across 5 continents with 1,000+ employees representing 75+ nationalities. The Bengaluru role offers a hybrid work model with flexible hours, unlimited vacation, comprehensive health insurance, professional development access, and other benefits including maternity/paternity leave and gratuity provisions.
REQUIREMENTS:
- 5+ years of consulting or advisory experience in customer-facing services roles, preferably in technology, B2B, or SaaS
- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical discipline (or equivalent professional experience)
- Strong ability to gather and translate business issues into structured technical solutions
- Ability to drive consultative conversations defining business challenges and remediation possibilities
- Exceptional analytical skills with data interpretation and visualization capabilities
- Excellent knowledge of Microsoft Windows clients and applications
- Ability to quickly learn new technologies independently
- Excellent communication, teamwork, and time management skills
- Working knowledge of Nexthink and its products
- Enterprise Operations experience (Digital Workplace, IT infrastructure, Capacity planning, end-user software/hardware engineering)
- ITIL v4 knowledge
- Experience in scripting and integration concepts (PowerShell, Python, JSON, REST API, LDAP, SSO, BASH)
- Experience in data analytics and visualization tools (SQL, Power BI, Tableau, etc.)
- MacOS familiarity
