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ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for Global and Strategic Regional partners. This role combines pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption to drive holistic partner growth.
You will act as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory.
Key Responsibilities:
Partner Strategy & Business Development: Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. Lead joint business planning to align partner investments, industry focus, and go-to-market priorities. Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation.
Pre-Sales Excellence & Solution Strategy: Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. Design and execute partner-led proofs of concept and co-demonstrations. Provide technical escalation support for critical partner-led opportunities.
AI-First Innovation & Co-Creation: Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors to accelerate solution development. Ensure partner offerings progress from concept through validation to scalable commercialization. Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards.
Value Engineering & Orchestration: Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. Support executive-level conversations with clear value narratives and outcome-based storytelling. Coordinate across internal specialist teams to deliver a unified partner experience.
Note: This role does not perform platform configuration, development, or solution delivery; manage commercial contracts or pricing; replace deep technical or implementation specialist roles; or own day-to-day partner relationship management.
Requirements:
Required Experience:
- 8+ years in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements
- Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances
- Strong executive presence with ability to influence senior partner stakeholders at VP+ level
- Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans
- Experience shaping or scaling partner practices, offerings, or go-to-market motions
- Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level
- Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows
- Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector)
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Preferred & Standout Experience:
- Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents)
- Background in management consulting, strategy advisory, or partner business development
- ServiceNow certifications (e.g., CSA, CIS, or architectural certifications)
- Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler, Build)
- Familiarity with competitive platforms and ability to articulate ServiceNow differentiation
- Travel for partner, customer, and organizational activities up to 50%
