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Clay is a Series C-funded SaaS platform ($5B valuation, $100M+ ARR) that provides go-to-market data enrichment and workflow automation for innovative organizations. The company serves enterprises, startups, and SMBs including Anthropic, Notion, Google, and Ramp, with a thriving community of 11,000+ customers and 150+ integration partners.
As a Product Support Specialist, you will be a front-line representative responsible for delivering exceptional technical support to a diverse customer base. Your core responsibilities include:
- Provide hands-on technical support to customers ranging from enterprises to startups, helping them maximize product value and solve complex issues.
- Gather, analyze, and synthesize customer feedback to identify patterns, pain points, and opportunities for product improvement.
- Create technical documentation, guides, FAQs, and best-practice resources that enhance user understanding and self-service capabilities.
- Collaborate cross-functionally with product, engineering, and data teams to bridge customer needs with product development priorities.
- Serve as a voice of the customer, translating user insights into actionable feedback that directly influences product roadmap decisions.
You will need a technical background—ideally with coding ability—to diagnose and resolve product-related issues effectively. Strong communication skills are essential for articulating complex ideas to both technical and non-technical audiences. You should be customer-obsessed, proactive, and energized by the fast-paced, high-impact environment of an early-stage, well-funded company where your contributions directly shape the product and business trajectory.
About Clay
SaaS / Enterprise Software; Sales — go-to-market data enrichment and workflow automation platform.
