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Fever is the world's leading tech platform for culture and live entertainment, operating in 55+ countries and reaching over 300 million people monthly. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to culture and entertainment through data-driven technology.
You will join the Marketplace Operations Team as a Product Operations Specialist, supporting the backoffice operations that keep Fever's platform running smoothly. Your responsibilities will include:
**Back Office Management:** Create, configure, monitor, and maintain experiences across internal and external ticketing and distribution platforms. Ensure all published experiences are correctly set up and performing optimally through daily operational checks.
**Operational Monitoring:** Conduct daily checks of published experiences to verify correct setup, performance metrics, and smooth operation across the marketplace.
**Cross-Team Coordination:** Collaborate daily with Project Management, Product, Quality Assurance, Marketing, Finance, and other stakeholders to support back-office configuration, coordinate experience launches, and continuously improve internal operational processes.
**API Integrations Maintenance:** Oversee day-to-day performance of external partner API integrations, proactively identify issues, coordinate fixes with technical teams and partners, and ensure seamless operational continuity for live experiences.
**Team Alignment & Reporting:** Participate in weekly meetings with relevant internal teams to align priorities, report operational issues, and support continuity of marketplace operations.
The role is based in Madrid with home-office flexibility and possible travel across Fever's markets. You'll work in a young, international team environment with responsibility from day one.
**Requirements:**
- 1+ years of experience in similar roles (Product Operations, Product Support, Tech Operations, or Scaling Operations in B2C/Marketplace platforms)
- High level of English and Spanish (required)
- Excellent communication and interpersonal skills with ability to collaborate effectively with multiple internal and external stakeholders
- Fast learner with strong retention and ability to multitask in a fast-paced environment
- Comfortable working under pressure and handling high-demand peaks
- Proactive and decisive with strong problem-solving and quick-reaction skills
- Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems, etc.)
