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Fever is the world's leading tech platform for culture and live entertainment, operating in 55+ countries and reaching over 300 million people monthly. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to culture and entertainment through data-driven technology.
The Product Operations Specialist will join the Marketplace Operations Team, supporting the back-office and operational infrastructure that powers Fever's global platform. This role is critical to ensuring smooth day-to-day operations across ticketing, distribution, and experience management systems.
Key Responsibilities:
- Manage Fever's back-office systems: create, configure, monitor, and maintain experiences across internal and external ticketing and distribution platforms
- Conduct daily operational monitoring of published experiences to verify correct setup, performance, and smooth operation
- Coordinate cross-functionally with Project Management, Product, QA, Marketing, Finance, and other stakeholders to support back-office configuration, coordinate experience launches, and improve internal processes
- Oversee API integrations with external partners, proactively identify issues, coordinate fixes with technical teams, and ensure seamless operational continuity for live experiences
- Participate in weekly alignment meetings with internal teams to report operational issues, align priorities, and maintain marketplace operations continuity
The ideal candidate will be a fast learner comfortable in high-pressure, fast-paced environments with strong multitasking abilities. You'll work directly with multiple internal and external stakeholders daily, requiring excellent communication and interpersonal skills. Proficiency in Microsoft Office and willingness to quickly learn new tools (SQL, dashboards, internal systems) is essential. Fluency in both English and Spanish is required.
Requirements:
- 2+ years of experience in similar roles such as Product Operations, Product Support, Tech Operations, or Scaling Operations in B2C/Marketplace platforms
- Excellent communication and interpersonal skills with ability to collaborate effectively across teams
- Fast learner with strong retention and multitasking ability in fast-paced environments
- Comfortable working under pressure and handling high-demand peaks
- High level of English and Spanish (required)
- Proactive and decisive with strong problem-solving and quick-reaction skills
- Strong command of Microsoft Office and ability to quickly learn new tools (SQL, dashboards, internal systems)
