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Salary: USD 250,000 - 300,000 / annual
Substack is building a new economic engine for culture by empowering independent creators—writers, artists, videographers, podcasters—to create, share, and monetize their work through subscriptions while maintaining creative freedom and direct audience connections.
You will own the operational backbone of Substack's sponsorships business, scaling brand partnerships into a marketplace. This is a founding role on a small team with significant ownership and impact.
Key Responsibilities:
- Own trafficking, QA, launch, and delivery monitoring for custom sponsorship formats
- Execute core business operations: order management, campaign workflows, reporting, and billing handoffs
- Implement and maintain integrations brands expect—tracking, third-party measurement, verification—adapted to custom formats that standard tags and pixels weren't designed for
- Serve as first-line solutions lead for brands and agencies in the marketplace, translating between their ad ops teams and Substack's technical capabilities
- Collaborate with design and engineering to prioritize tooling investments versus manual workarounds based on volume
- Contribute to an AI-first outbound and onboarding engine to drive marketplace demand
- Write playbooks and documentation for custom formats where standard playbooks don't exist
You will be the translator between brand ad ops teams and Substack's solutions engineers, debugging delivery discrepancies with agencies in the morning and specifying internal tools with engineers in the afternoon.
Requirements:
- 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company
- Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors; comfort working with non-standard formats
- Strong data fluency: expert spreadsheet skills minimum; SQL and scripting advantageous; judgment to identify anomalies
- Experience answering technical questions on sales calls and scoping feasibility for custom or unfamiliar formats in real time
- Ability to operate across debugging delivery discrepancies and specifying internal tools
- Operator's instinct for building scalable processes without over-engineering prematurely
- Plus: familiarity with creator sponsorship sales, delivery, and measurement; experience with APIs, workflow automation, or light scripting (Python, JavaScript)
