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Midi Health is a virtual care platform built specifically for women's health, spanning perimenopause, menopause, and the full spectrum of women's healthcare. You'll own the patient retention and engagement product strategy end-to-end, with a focus on transforming the patient portal into a place where women feel continuously understood throughout their entire care journey.
In this high-visibility role reporting to the VP of Product Management, you'll own the logged-in patient experience, including the dashboard, rebooking flows, after-care summaries, prescription and lab views, and care team messaging. You'll define and execute the product roadmap for retention and patient lifetime value—a core strategic priority for the company.
Key responsibilities include: building a longitudinal patient experience that feels personal and continuous; identifying engagement drop-off points and creating solutions; developing AI-assisted post-visit experiences that guide patients through next steps and help them book future care; creating pathways for patients to discover new care offerings as Midi expands; and establishing clear success metrics to measure and improve performance.
You'll work closely with engineering, design, clinical, data, growth, and operations teams on a lean, highly collaborative product organization. The role involves both strategic thinking around patient lifetime value and hands-on product execution, from defining metrics and running experiments to shipping features that meaningfully improve retention.
This is a core product role for a venture-backed healthtech company focused on women's health at scale. The position is hybrid (2 days/week in office, Tuesdays and Thursdays) in Palo Alto or San Francisco.
