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Celonis is the global leader in Process Intelligence and Process Mining technology. As a fast-growing enterprise SaaS company, Celonis uses advanced AI capabilities—specifically its Process Intelligence Graph—to turn data insights into immediate business action.
You will lead a product team within the Business Apps division, focusing on Front Office solutions spanning Customer Service, Marketing, Sales, and Commerce. Business Apps are purpose-built solutions addressing the most impactful pain points for specific lines of business, serving as best-practice examples of how Celonis is used innovatively.
Key responsibilities include:
- Building and leading a team of product managers who work directly with customers, account teams, and internal Product and Engineering counterparts
- Defining product strategy and roadmap for the Front Office domain within the broader Business Apps strategy
- Understanding customer pain points in Front Office operations (Sales, Service, Marketing, Commerce)
- Guiding the full product development lifecycle from ideation through scaling
- Developing innovative solutions using the Celonis Process Intelligence Platform
- Collaborating with platform product managers and engineers to influence feature development
- Working with UX teams to define user experience
- Creating organizational alignment across Product, Engineering, Product Marketing, Value Engineering, and Sales
Required qualifications:
- 8+ years in operational Front Office functions (Sales, Service, Marketing, Commerce), Solution Engineering, Enterprise CX Software, or comparable roles
- Deep understanding of Front Office solutions including CRM, Sales and Service Automation, Marketing and Commerce Platforms, and Customer Experience Platforms
- Comprehensive knowledge of CX market and industry trends
- Strong expertise in product development and go-to-market strategies with a track record of successful product launches
- Demonstrated experience in product marketing, messaging, and positioning
- Proven ability to lead and manage high-performing teams
- Outstanding stakeholder management skills across organizational functions
- Excellent verbal and written communication abilities
- Fluent in English (German is a plus)
Celonis offers ownership from day one with RSUs and merit-based refresh grants, inclusive parental leave (24 weeks fully paid for primary carers, 12 weeks for supporting carers), unlimited PTO in applicable regions, and a flexible hybrid work model.
