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Salary: USD 115,000 - 125,000 / annual
Hex is hiring a Product Expert to support and nurture customers as they adopt the Hex analytics platform. In this hybrid role based in NYC, SF, or remote (US), you'll serve as a technical point of contact for analytically-minded users—data scientists, analysts, and analytics engineers—helping them succeed with SQL, Python, and Hex's capabilities.
Your responsibilities include providing technical customer support via chat, email, and Slack; developing deep understanding of different user personas and their needs; creating technical content (demo projects, documentation, videos) to accelerate user success; identifying product gaps and pain points; and collaborating with Sales, Product, and Customer teams to synthesize user feedback and drive product improvements.
This is a hands-on, technical role—not a typical support desk position. You'll troubleshoot complex problems, hunt down bugs, and help users solve sophisticated analytical workflows. You'll work closely with internal teams to understand user needs and communicate Hex's unique value to the data community.
You bring 2+ years of hands-on experience as a data scientist, analyst, or analytics engineer, with proficiency in SQL, Python, Jupyter notebooks, and BI tools. You have strong analytical thinking, excellent communication skills, and a track record of building relationships with both technical users and senior stakeholders. You're curious, collaborative, and passionate about building great company culture. If based in SF or NYC, you're willing to work in office at least 2 days per week.
Bonus qualifications include prior experience in user-facing technical roles (data consultant, customer engineer) and familiarity with the modern data stack (ETL, storage, BI, ML).
