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NMI, a global leader in payment technologies, is seeking a Product Data Analyst to drive data-informed decision-making across its acquiring operations and merchant lifecycle products. This role sits at the intersection of product, operations, and business intelligence, transforming large datasets into actionable insights that improve operational efficiency, merchant growth, product adoption, and financial performance.
You will partner closely with Product Managers, Operations, Engineering, Sales, Finance, and Support teams to deliver analytics and reporting across NMI's acquiring ecosystem, including ISO management, Merchant Central, ScanX, business capital solutions, and other operational extensions.
Key responsibilities include:
**Product & Operational Analytics**: Lead collection, analysis, and interpretation of operational and product data to drive strategy and growth. Build analytical frameworks that empower product and business teams to make data-driven decisions. Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning.
**Dashboarding & Data Visualization**: Design, build, and maintain Tableau dashboards and reporting frameworks providing actionable visibility into KPIs, operational health, merchant performance, and product adoption. Create executive-ready visualizations and narratives for technical and non-technical stakeholders. Develop self-service reporting capabilities enabling independent data exploration.
**Data Integrity & Operational Insights**: Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle. Investigate anomalies, breakages, settlement discrepancies, and reconciliation issues proactively. Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights.
**Cross-Functional Collaboration**: Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards. Support business stakeholders across Product, Operations, Finance, Sales, and Support with data-driven insights.
This role is ideal for someone who loves diving deep into data, building scalable reporting frameworks, uncovering trends and anomalies, and translating complex operational metrics into clear business insights. Strong SQL skills and expertise in Tableau are essential. You thrive in fast-paced fintech environments and enjoy solving complex operational and product problems through data.
