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PrismHR is the leading payroll, benefits, and HR software platform for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). The company powers over 80,000 companies, 2.5 million worksite employees, and processes $85 billion in payroll annually.
As a Product Consultant on the Professional Services Team, you will be responsible for implementing new customers and consulting existing customers on software solutions and industry best practices. You will independently lead customers through successful implementations and projects, providing both industry expertise and product guidance.
Key responsibilities include:
- Own the customer relationship to understand business requirements and provide best practice guidance on implementing PrismHR solutions from technical and industry perspectives
- Document requirements using functional design documents and Statements of Work, describing project scope, assumptions, deliverables, and estimated hours/schedule
- Maintain comprehensive documentation and detailed notes related to customer projects
- Communicate proactively and regularly with management regarding project status
- Independently manage multiple projects to ensure all deliverables meet quality standards and customer expectations
- Work with cross-functional teams to develop and implement robust solutions in an Agile environment
- Design and execute complex merges and customer processes
- Deliver presentations to customers at PrismHR and industry events, both remotely and in person
Requirements:
- 5+ years of experience in PEO/ASO/Staffing, Payroll, and Implementation software
- Ability to work independently and understand and solve complex problems
- Excellent verbal and written communication skills with strong presentation abilities
- Ability to prioritize and handle multiple tasks and projects in a fast-paced environment
- Experience defining and documenting workflows and processes
- Strong technical inclination and desire to learn continuously
