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Weave is building a connected financial experience for healthcare practices, integrating payments and revenue-cycle workflows into the communications and interactions practices use daily. As a Product Manager on the Payments & RCM team, you will own products and workflows that help practices collect more efficiently, understand payment status, and reconcile payments back to their business systems.
You will work across payments, practice-management software, patient financial experiences, and healthcare revenue cycle management, partnering closely with Engineering, Design, Data, Operations, Finance, Risk, and go-to-market teams. This role reports to the Head of Product, Payments & RCM and carries meaningful ownership over a strategically important area for Weave's growth.
Key responsibilities include:
- Own product strategy, discovery, prioritization, and execution for payments and RCM workflows from problem identification through launch, adoption, measurement, and iteration
- Improve how healthcare practices request, collect, record, and reconcile patient payments across digital and in-office experiences
- Build workflows connecting payment activity with practice-management systems, patient ledgers, claims, RCM data, and other systems of record
- Develop deep understanding of how practices reconcile transactions, settlements, refunds, adjustments, fees, chargebacks, and other payment activity with patient balances and accounting records
- Identify opportunities to reduce manual work and eliminate fragmented workflows between Weave, practice-management software, payment systems, and financial operations
- Partner with customers and internal teams to understand front-office and back-office workflows, identify high-value problems, and validate solutions before significant development investment
- Define clear product requirements, success metrics, and acceptance criteria while giving Engineering and Design appropriate latitude
- Use customer research, product analytics, payment data, operational data, and financial metrics to prioritize opportunities and evaluate performance
- Partner closely with Engineering to balance new capabilities with reliability, scalability, platform improvements, and technical debt in financial workflows
- Work with payment, technology, and healthcare partners to define and deliver integrations that expand Weave's capabilities
- Collaborate with Sales, Customer Success, Support, Marketing, Finance, Risk, and Operations to ensure successful launches and adoption
- Develop strong understanding of product economics including payment volume, adoption, monetization, cost, and operational impact
- Help shape the longer-term Payments & RCM roadmap as Weave expands its role in the patient financial journey
Requirements:
- 4+ years of product management experience building and shipping software products
- Meaningful product experience in at least one of: healthcare payments or payment technology; Practice Management Software, EHR, or healthcare RCM; financial reconciliation, patient ledgers, billing, or accounting workflows
- Strong understanding of how complex operational workflows translate into product requirements and user experiences
- Experience working closely with Engineering and Design to deliver technically complex products or integrations
- Ability to understand APIs, data flows, system integrations, and dependencies well enough to make informed product decisions without being the engineer
- Strong analytical skills and experience using data to evaluate problems, prioritize investments, establish KPIs, and measure results
- Ability to communicate clearly with both technical and nontechnical audiences and translate between customer, business, operational, and engineering needs
- Experience conducting customer discovery and turning qualitative and quantitative insights into product decisions
- Demonstrated ability to operate effectively when the problem is not fully defined and to create structure from ambiguity
Preferred qualifications:
- Experience with payment reconciliation between a processor/payment platform and a PMS, EHR, ERP, accounting system, or other system of record
- Understanding of healthcare payment workflows such as patient responsibility, statements, payment plans, card-on-file, post-insurance balances, collections, and payment posting
- Prior work at a PMS/EHR company, healthcare payments company, RCM technology company, payment processor, PayFac, or vertically integrated SaaS platform
- Understanding of the payment lifecycle beyond checkout, including authorization, capture, settlement, funding, refunds, disputes, transaction matching, and reconciliation
- Experience with platforms serving SMB healthcare practices, particularly dental, optometry, veterinary, medical, or other ambulatory healthcare markets
- Understanding of the healthcare revenue cycle including claims, eligibility, insurance adjudication, patient responsibility, and collections
- Natural inclination to replace manual financial workflows with automation while maintaining appropriate accuracy, controls, and user trust
- Comfort moving between customer workflow details and broader product/business strategy
- Tendency to ask "why?" before jumping to feature solutions and comfort challenging assumptions with data and customer evidence
- Ownership of outcomes rather than simply managing a roadmap or backlog
