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Weave is seeking a Product Manager to lead Call Intelligence within its Analytics domain. You will transform call data, transcripts, and AI-generated insights into products that help healthcare practices convert more inbound calls into appointments, improve staff performance, and capture additional revenue. You will own product strategy, discovery, prioritization, and execution while partnering closely with engineering, data, design, and go-to-market teams distributed across India and the United States.
Key responsibilities include:
- Define product strategy, roadmap, and measurable outcomes for Call Intelligence
- Understand healthcare practice workflows around inbound calls, appointment conversion, staff coaching, and revenue follow-up
- Lead customer discovery with practices, onboarders, sales, support, and internal teams; translate evidence into clear product decisions
- Partner with engineering, data, ML, and design teams to ship reliable analytics and AI-assisted workflows
- Drive activation, adoption, retention, and customer-perceived value through instrumentation, experiments, and workflow improvements
- Make technical and product trade-offs across data quality, model quality, integrations, usability, and speed
- Create alignment across distributed teams through clear written communication, decision records, and outcome-driven planning
Requirements:
- 3–5+ years of product management experience, preferably in B2B SaaS, analytics, AI/ML, workflow automation, or communications software
- Demonstrated ownership of customer-facing products from discovery through launch and iteration
- Strong data fluency, including ability to use SQL, product analytics, dashboards, and quantitative analysis to inform decisions
- Experience defining product metrics, evaluating experiments, and connecting product behavior to business outcomes
- Technical fluency in APIs, integrations, data flows, event instrumentation, and practical limits of AI/ML systems
- Proven ability to work closely with engineering and data teams in distributed or cross-time-zone environments
- Strong written and verbal communication skills in English, with ability to explain complex ideas to technical and non-technical audiences
- Ability to create structure from ambiguity, prioritize effectively, and drive execution without formal authority
Preferred qualifications:
- Experience building healthcare, healthtech, dental, practice-management, contact-center, voice, or communications products
- Experience with AI/ML, speech analytics, LLMs, conversational systems, or model-quality evaluation
- Understanding of frontline workflows where trust, accuracy, speed, and reliability directly affect revenue or customer experience
- Experience with SMB SaaS go-to-market, pricing, packaging, adoption, or retention
- Experience working with teams split between India and the United States
- Customer-obsessed, low-ego approach with strong product sense and judgment in complex systems
