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ICON is seeking a Product Change Manager to own the end-to-end Engineering Change Order (ECO) process for the Titan print system and associated hardware products. This role is critical to ensuring that product changes—spanning mechanical, electrical, software, and materials—are evaluated, approved, communicated, and implemented with full traceability and minimal disruption to field operations.
You will serve as the central orchestrator of ICON's change control governance, working across Engineering, Supply Chain, Manufacturing, Field Operations, and Quality. Key responsibilities include:
• Administering ICON's ECO process from change request submission through approval, implementation, and closure
• Defining and maintaining change control policies, workflows, and documentation standards; continuously improving processes to support product development velocity and field deployment
• Facilitating the Change Control Board (CCB), coordinating cross-functional review and approval of proposed changes
• Assessing and documenting the impact of proposed changes on existing field units, production inventory, supplier tooling, and service procedures; classifying changes by urgency and retrofit scope
• Partnering with Engineering teams to ensure ECOs are complete, accurate, and properly linked to affected BOMs, drawings, and documentation in ICON's PLM system
• Coordinating with Supply Chain and Procurement to evaluate supplier and lead time impacts; ensuring affected components are dispositioned and replacement parts are available prior to production cutover
• Managing retrofit and field upgrade programs for approved changes affecting deployed Titan systems; working with Field Operations to plan and track execution
• Maintaining a complete and auditable change history for all released products, including change rationale, approval records, effectivity dates, and implementation status
• Tracking and reporting change cycle times, backlog, and implementation status to leadership; identifying bottlenecks and driving resolution
• Serving as the primary point of contact for change-related questions from internal teams, suppliers, and field personnel
• Developing and delivering training on change control processes and PLM system usage
• Supporting configuration management activities, including BOM accuracy, document control, and product baseline integrity
This position is based at ICON's Austin, TX campus and reports to the Manager, Manufacturing Engineering.
REQUIREMENTS:
• 5+ years of experience in product change management, configuration management, or engineering program management in a hardware manufacturing environment
• Demonstrated experience administering ECO/ECR processes and managing Change Control Boards in a structured product lifecycle environment
• Strong understanding of PLM and ERP systems and how they interface in a hardware development and production context
• Ability to assess cross-functional impact of product changes across engineering, supply chain, manufacturing, and field operations
• Exceptional organizational skills with the ability to manage a high volume of concurrent changes across multiple product lines and development stages
• Clear and effective communication skills with engineers, operations leaders, suppliers, and field teams
• Comfortable operating in a fast-paced environment where product development velocity is high and change is constant
• Experience in a high-growth, high-velocity product development and NPI environment
PREFERRED:
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related technical field
• Experience with Agile PLM, Arena, Windchill, or similar PLM platforms; familiarity with NetSuite or comparable ERP systems
• Background in construction technology, robotics, aerospace, defense, or other hardware-intensive industries with rigorous change control requirements
• Experience managing field retrofit or upgrade programs for deployed hardware systems
• Familiarity with configuration management standards such as EIA-649 or MIL-HDBK-61
• PMP certification or equivalent program management credential
• Experience in a startup or high-growth enterprise environment bringing cutting-edge new technologies to market
