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Cohesity is the leader in AI-powered data security, serving over 13,600 enterprise customers including 85+ Fortune 100 companies and nearly 70% of the Global 500. The company combines Cohesity with Veritas' enterprise data protection business to secure and protect data on-premises, in the cloud, and at the edge.
As Principal Technical Account Manager for the Nordic regions, you will be the strategic technical partner for enterprise customers, driving product adoption and maximizing customer value. You will demonstrate deep understanding of customer organizations, industries, and business objectives to build trust and identify expansion opportunities.
Key responsibilities include:
- Proactively showcase Cohesity features and services to anticipate customer needs and improve utilization
- Identify upsell opportunities by monitoring developments in customer environments
- Provide technical guidance on release strategies and deployment models
- Onboard new customers and serve as an early-stage educator for client representatives
- Build relationships between customers and Cohesity support teams to ensure smooth collaboration
- Independently resolve complex customer issues and engage cross-functional teams when needed
- Investigate customer needs through surveys and reviews, advocating internally for those needs
- Collaborate with solution architects, product managers, and technical experts on complex scenarios
- Own and track customer roadmaps, ensuring strategic goals are aligned and delivered
- Develop and manage Get Well Plans, acting as central coordinator for escalations and account health
- Maintain customer success tools including touchpoints, health scores, QBRs, and follow-up actions
- Lead regular business reviews and customer meetings
- Travel up to 25% for customer visits and internal meetings
This role does not drive pre-sales activities or own quota. English fluency is required; Danish or Swedish fluency is preferred.
REQUIREMENTS:
- 8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing
- Experience managing complex technical escalations and guiding them to resolution
- Confidence addressing product-related queries and leading technical discussions
- Proven ability to onboard and train customers to maximize product value
- Comfortable gathering customer feedback to influence product development
- Skilled in monitoring capacity, usage, and trends
- Experience leading regular business reviews and customer meetings
- Ability to suggest upgrades or enhancements aligned with customer needs
- Proficiency in Root Cause Analysis (RCA) documentation
- Ability to partner with cross-functional teams (Sales, Support, Renewals, Professional Services, etc.)
- Flexible and responsive to changing customer demands, including occasional off-hours support
- Ability to travel up to 25% as needed
