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Ontic is seeking a Principal Success Manager to lead strategic account relationships with Fortune 500 and global enterprise clients. In this high-visibility role, you will own the post-sale lifecycle for a portfolio of high-value accounts, serving as a trusted advisor and main point of contact for complex security operations clients.
Key responsibilities include managing client relationships from implementation through renewal and expansion, driving platform adoption and measurable business value realization, and leading strategic business reviews with C-suite stakeholders. You will act as the voice of the client internally, influencing product roadmaps and service offerings while collaborating cross-functionally with Product, Engineering, Sales, and Marketing teams.
You will proactively identify expansion opportunities, build success plans that map value drivers and track ROI, and manage account health to mitigate retention risks. The role requires strong executive presence, consultative problem-solving, and the ability to balance strategic guidance with tactical execution. You will also contribute to scaling internal systems and workflows, helping define playbooks and onboarding frameworks.
Ontic provides an AI-powered Connected Intelligence Platform that helps corporate and government security teams identify threats, assess risk, and respond to incidents. The company serves Fortune 500 companies and federal agencies in executive protection, threat intelligence, and corporate investigations.
Ideal candidates bring 10+ years in Customer Success or Strategic Account Management, with at least 3-4 years focused on high-profile strategic accounts. You should have proven success managing complex, high-touch enterprise relationships, strong executive presence, and experience with SaaS platforms—preferably enterprise B2B or security solutions. Experience with Salesforce, JIRA, Gainsight, ChurnZero, or Pendo is valued. Willingness to travel up to 30% is required.
