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Freshworks is seeking a Principal Solutions Engineer to drive technical excellence and thought leadership in the Netherlands region, supporting the company's continued growth in enterprise and mid-market segments. This is a strategic pre-sales role combining hands-on technical expertise with business acumen and customer advisory capabilities.
In this role, you will serve as the technical expert supporting the Dutch sales team in closing large, strategic deals. You will engage with C-level and senior stakeholders at mid-market and enterprise prospects, providing deep technical consultation on Freshworks' service software solutions. Key responsibilities include:
• Thought Leadership & Strategy: Conduct market research and competitive analysis to identify problem statements and trends that inform GTM strategy and product roadmap priorities.
• Asset Creation: Develop intellectual property, case studies, and technical resources based on domain expertise and market insights.
• Product Advocacy: Serve as a critical voice for the GTM organization to the product team, identifying gaps, bugs, and enhancement opportunities that impact sales effectiveness.
• Large Deal Leadership: Lead complex sales conversations with mid-market and enterprise customers, engaging stakeholders at multiple levels to drive technical wins.
• Mentorship: Guide and mentor regional solution engineers on technical strategies and customer problem-solving approaches.
• Pre-Sales Execution: Conduct technical presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops.
• Customer Partnership: Build long-term trusted advisor relationships with key accounts, ensuring POC success and ongoing value realization.
• Industry Presence: Represent Freshworks at industry conferences and events, evangelizing the company's vision and solutions.
You will work closely with sales, channel partners, and product teams in a high-energy, collaborative environment.
REQUIREMENTS:
• Minimum 10 years of relevant experience in technical solution engineering, preferably in ITIL/ITSM domain or SaaS/software product environments
• Deep experience with ITSM/ITIL methodologies and cloud-based infrastructure
• Proven track record working on complex sales cycles in mid-market and enterprise segments
• Excellent communication and listening skills; strong presentation and demonstration abilities
• Senior stakeholder management experience, including C-level engagement
• Highly driven, execution-focused individual with strong sense of urgency
• Customer and solution-oriented mindset with enthusiasm for client success
• Ability to thrive in high-energy team environments
• Additional European languages are advantageous
