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ServiceNow is seeking a Principal Solution Consultant to lead Cloud Business Services (CBS) solutions in the Korea market. You will become the expert on ServiceNow's HR Service Delivery, Health & Safety, Workplace Service Delivery, and Legal Service Delivery solutions, helping Korean enterprises modernize their employee-facing workflows and integrate ServiceNow with existing ERP and legacy systems.
You will discover and qualify customers' business challenges around HR transformation and employee service delivery, deliver compelling product demonstrations that showcase integration value, and answer technical and functional questions from customers, partners, and internal teams. You will lead RFI/RFP responses and proof-of-concept engagements, building strong relationships with CHROs, HR Directors, Corporate Service Directors, and IT leaders. A key responsibility is advising on Korea-specific compliance requirements including labor law, data protection, and workplace safety regulations.
You will collaborate closely with implementation partners and Sales teams to ensure customer success, mentor Korea-based Solution Consultants on CBS capabilities and best practices, and provide product feedback to shape solutions for Korea market needs.
ServiceNow operates with flexible work personas depending on the nature of work and assigned location. The company is committed to creating an accessible and inclusive experience for all candidates.
REQUIREMENTS:
Required:
- More than 12 years of experience in Solution Consulting or presales for ERP, HCM, or HR transformation projects; OR HR Service Delivery, Service Center operations, or HR process redesign; SaaS experience preferred
- Fluent in Korean and English (verbal and written); ability to communicate with both business and technical stakeholders
- Proven presales skills: excellent at writing (RFI/RFP), presenting, and conducting customer demos
- Detail-oriented, organized, and comfortable with structured enterprise buying cycles
- Strong collaborator across Sales, Marketing, Product, and Partner teams
- Quick learner; ability to rapidly grasp new technology and Korea market regulatory context
- Self-starter with results-driven, problem-solving mindset
Preferred:
- ServiceNow Platform experience (workflow design, integrations, data governance)
- Experience with ERP system integrations or middleware
- Knowledge of Korean labor law, PIPA, or workplace regulations
- Prior experience with Korean enterprises or multinational companies
