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Salary: USD 171,120 - 251,600 / annual
Twilio is seeking a Principal Product Manager to own and lead strategic email data plane integrations strategy for the Channels email team. You will navigate complex infrastructure challenges with demonstrable technical acumen while partnering with key external and internal stakeholders. By transforming ambiguity into resilient, scalable systems, you'll protect vital revenue streams and lay the groundwork for future growth.
Key Responsibilities:
- Serve as a subject matter expert on email, cross-channel and partner integrations, resolving complex product issues
- Use financial and engineering context to contextualize total opportunity size and business impact/ROI of proposed product improvements
- Develop and lead the multi-year product roadmap for your domain, driving development from concept through launch and ongoing maturity
- Make synthesized recommendations on priorities by opportunity and timing
- Partner with GTM stakeholders to ensure successful and measurable delivery of commitments
- Lead product requirements, program milestones, and launch planning, particularly for transitioning customers off legacy products and APIs in favor of modernized versions
- Document ideas and research quickly for review and iteration to support the remote-first environment
- Collaborate with adjacent product managers
The role is remote-first but you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. Occasional travel may be required for project, customer, partner, or team in-person meetings.
Requirements:
- 10+ years of product management experience, with 5+ years specifically in the email domain. You are known as an expert with a proven track record of outcomes and shaping the strategy of communication products.
- Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions
- Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
- Strong understanding of Amazon Web Services Cloud services. Understanding of Microsoft Azure Cloud services is strongly desired.
- Experience in APIs or platform products, including designing for reliability, scale, and developer usability
- Soft skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; able to mentor, inspire, and set vision for high-impact initiatives
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
