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Twilio is seeking a Principal Presales Engineer, Product Specialist to join its remote-first team based in Brazil. This is a strategic presales role focused on complex, multi-product opportunities in the communications and AI space.
You will partner closely with sales, solutions engineering, and enterprise strategists to scope, design, and validate how complex multi-product solutions integrate into client ecosystems. You'll help articulate Twilio's long-term vision for customers and serve as a critical cross-functional bridge between sales, product, engineering, and marketing teams.
Key responsibilities include:
- Develop deep expertise in the Twilio platform, use cases, buyer personas, and industry trends in Voice + AI
- Scope, design, and build multi-product solution architectures with compelling presentations to secure technical wins
- Support sales and solutions engineering teams on value-selling strategies and complex solution sales
- Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems
- Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation in complex sales cycles
- Document technology patterns and shifts from clients and prospects to influence product strategy and roadmap via GTM and PDLC processes
Approximately 15% travel is anticipated for in-person customer and team connections.
REQUIREMENTS:
Required:
- Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs)
- Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English
- Strong background in API-based, event-driven systems with hands-on experience using REST APIs and webhooks
- Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience
- Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization
- Ability to communicate complex technical concepts clearly to technical and executive audiences
- Strong collaboration and influencing skills across sales, engineering, and product stakeholders
Desired:
- Experience working in an overlay or specialist pre-sales capacity
- Experience collaborating with Product on roadmap or positioning
- Prior exposure to Twilio products or other CPaaS platforms
- Business-level proficiency in Spanish
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
