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Hi Marley is transforming property & casualty (P&C) insurance through AI-powered software that improves how carriers and customers communicate during claims—making those moments faster, easier, and more empathetic.
You will serve as Principal Industry Strategist, leading Hi Marley's strategic direction in P&C insurance communications. This is a hybrid role based in Boston, reporting to senior leadership.
Key responsibilities:
- Lead discovery and customer research to identify high-value problems in P&C operations, customer service (policy, billing), and sales & distribution
- Shape product roadmap and strategic priorities based on deep market insight, competitive intelligence, and structured opportunity evaluation
- Serve as internal and external industry authority—positioning Hi Marley as a thought leader in P&C innovation
- Drive strategic account impact by translating industry challenges into product direction
- Inform executive decision-making through rigorous analysis of market trends, customer pain points, and competitive landscape
- Break down communication silos across the insurance value chain, supporting end-to-end customer experiences
You bring:
- 10+ years of experience in P&C insurance operations, customer service, or sales & distribution (or equivalent domain expertise)
- Deep understanding of insurance workflows, metrics, and operational challenges
- Strong customer empathy combined with analytical rigor
- Ability to synthesize complex industry problems into actionable strategic insights
- Track record of influencing product and business strategy at a senior level
- Excellent communication skills for both internal stakeholder alignment and external customer engagement
This is a high-impact individual contributor role where you'll directly influence company strategy and product evolution in a fast-growing insurtech company.
